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Client Partnership/Project Manager
 

Agile Element is a software development and data/analytics agency providing next-level solutions to a variety of national and local clients in a fun, casual, startup-like environment. We're looking for a tech-obsessed, goal digging, Client Partnership/Project Manager with at least 4 years experience in digital project management and/or client services.

The Client Partnership/Project Manager is leads the internal team on all projects for assigned clients. You'll work side-by-side with key clients, and lead internal teams to develop exciting products and solutions to help businesses grow. The ideal candidate enjoys working on a variety of projects with different opportunities each day, while collaborating with a variety of teammates across multiple disciplines.

 

Key Goals:

 

  • Work closely with clients and supporting team develop deep understanding of business processes and goals

  • Review client business trends, performance and goals to make strategic recommendations for marketing and development

  • Ownership of all assigned client projects from beginning to end to ensure product delivery by set deadline

  • Ensure product work quality meets client goals and expectations

 

What You’ll Do:

 

  • Act as a partner with clients and supporting teams to immerse in client's business and systems

  • Work with internal teams to develop strategic plans for marketing, data and software development

  • Plan, organize, activate and control the day-to-day execution of client projects ensuring expectations are met within budget and by assigned deadline

  • Work with clients and senior staff on the planning and implementation of projects to serve the Client’s business. This includes the development of websites, mobile apps and analytic initiatives

  • Provide accurate direction to project teams in a timely manner

  • Ensure all deliverables have passed through proper QA and approval channels prior to delivery to client

  • Development of any necessary training materials/manuals to be provided to the client including drafting, testing with teammates, copyediting and final delivery

  • Provide ongoing reporting of results, implications and recommended action steps

  • Provide accurate direction to project teams regarding client feedback and changes and approval of Agency proposals/recommendation

  • Monitor all project budgets (which may include internal team work hours and/or vendor costs) and ensure budgets are met

  • Monitor and report competitive actions and/or initiatives

  • Schedule, plan and lead regular status meetings with internal project team

  • Schedule, plan and lead regular touch base meetings with clients

  • Document Client meetings/conference calls in writing, outlining direction and agreements made; assign action items to project team

  • Assist development team in vendor coordination as needed

  • Manage a book of business minimum as assigned by supervisor

  • Manage estimates/billing with coordinator to ensure accuracy and timely invoicing

  • Ensure coverage of projects when absent; provide proper transition to team

  • Provide regular updates (as assigned) informing agency leadership of top level status of clients

 

Ingredients for Success:

 

  • Proven success in the project management of digital, technical and/or data/analytics projects

  • Prior client relationship experience in a professional environment

  • Die-hard passion for details

  • Proven self-starter and critical thinker

  • Proven people mover – can lead a team of people who are not direct reports

  • Professional level writing, editing skills

  • Proficient in MS Office suite including Word, Excel and PowerPoint

 

Bonus Points For:

 

  • PMP Certification Preferred

  • Prior experience working with data analysts

  • Prior experience working in a digital or traditional agency environment

  • Proficiency in Tableau and/or Alteryx

  • Previous experience in the development of technical scopes and/or UI design

 

 

To apply, please send resume and cover letter to hello@agileelement.com

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